Anti VirusInformation Technology Service Center2025-04-09<![CDATA[<div class="ed_model18 clearfix"><button aria-controls="ed_model18_collapse17258729" aria-expanded="false" class="btn w-100 text-start d-flex justify-content-between collapsed" data-bs-target="#ed_model18_collapse17258729" data-bs-toggle="collapse" type="button"> <div class="ed-model18-title-text">Apex One for Windows</div> <div class="arrow"> <div> </div> </div> </button> <div class="collapse" id="ed_model18_collapse17258729" style=""> <div class="content"> <div class="ed_model07 clearfix"> <div class="ed_title01">Before installing Apex One, you must first ensure that no other antivirus applications<br> <br> Install Apex One</div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>I. </p> <div style="text-align: justify;">Please download the following files from the campus authorized software FTP first：</div> <div class="ed_model11 clearfix"> <div class="ed_list02"> <ul> <li>Apex_One.msi</li> </ul> </div> </div> </div> <div class="item01"> <p>II. </p> <div style="text-align: justify;">Execute Apex One installation file<br> Please download the Apex One installation file to your computer first.</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="Execute OfficeScan Apex One installation file" src="/userfiles/iten/images/20231205185755065.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>III. </p> <div style="text-align: justify;">Installation process: Click twice on the installation file to start the installation</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="Click next" src="/userfiles/iten/images/20230923155734377.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>IV. </p> <div style="text-align: justify;">Please click the Yes button when this window appears.</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="click yes" src="/userfiles/iten/images/20231205185813922.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>V. </p> <div style="text-align: justify;">The installation process is fully automatic, please wait patiently for Apex One to start in the system.</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="finish installation" src="/userfiles/iten/images/20230923155802585.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>VI. </p> <div style="text-align: justify;">After installation is complete, please reboot</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="Small icon of installation completed" src="/userfiles/iten/images/20230923155827173.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="Security protection activated" src="/userfiles/iten/images/20230923155841455.png"></div> </div> </div> <hr class="ed_border01"></div> <div class="ed_model07 clearfix"> <div class="ed_title01" style="text-align: justify;"> </div> </div> <div class="ed_model01 clearfix"> </div> </div> <button aria-controls="ed_model18_collapse17258724" aria-expanded="false" class="btn w-100 text-start d-flex justify-content-between collapsed" data-bs-target="#ed_model18_collapse17258724" data-bs-toggle="collapse" type="button"> <div class="ed-model18-title-text">Apex One for Mac</div> <div class="arrow"> <div> </div> </div> </button> <div class="collapse" id="ed_model18_collapse17258724" style=""> <div class="content"> <div class="ed_model07 clearfix"> <div class="ed_title01">Install Apex One for MacOS<br> <br> 1. Please download the following files from the campus authorized software FTP first:</div> <ul> <li class="ed_title01">tmsminstall.zip</li> </ul> <div class="ed_title01">2.Double-click the downloaded compressed file to extract the installation package. <br> <img alt="Double-click the downloaded compressed file to extract the installation package" src="/userfiles/iten/images/20240510193421886.png"><br> <br> 3.Open the extracted folder and double-click the tmsminstall.pkg file to start the installation process.<br> <img alt="Open the extracted folder and double-click the tmsminstall.pkg file to start the installation process" src="/userfiles/iten/images/20240510193522205.png"><br> <br> 4.1 Click "Allow"<br> <img allow="" alt="Click " src="/userfiles/iten/images/20240510193608799.png"><br>  <br> 4.2 Click "Continue"<br> <img alt="Click " continue="" src="/userfiles/iten/images/20240510193831246.png"><br> <img alt="Click " continue="" src="/userfiles/iten/images/20240510193941588.png"><br> <img alt="Click " continue="" src="/userfiles/iten/images/20240510194206560.png"><br> <br> 4.3 Click "Install"<br> <img alt="Click " install="" src="/userfiles/iten/images/20240510194301626.png"><br> <br> 4.4 Enter your computer password and click the "Install Software" button.<br> <img alt="Enter your computer password and click the " install="" software=""><br> <br> 4.5 Click "Allow"<br> <img allow="" alt="Click "><br> <br> 5.Click the "Continue" button to grant the necessary permissions to Apex One Agent.<br> <img alt="Click the " continue=""><br>  <br> 5.1 Open "Privacy & Security".<br> <img alt="Open " privacy=""><br> <br> 5.2 Click the "Details" button in the Privacy & Security tab.<br> <img alt="Click the " details=""><br> <br> 5.3 Enter your computer password when prompted.<br> <img alt="Enter your computer password when prompted. " src="/userfiles/iten/images/20240510195352998.png"><br> <br> 5.4 Enable both "iCore Service" and "iCore Service" options.<br> <img alt="Enable both " icore="" service=""><br> <br> 5.5 Select "Allow" when prompted.<br>  <img allow="" alt="Select "><br> <br> 5.6 Click "Continue" to complete the process.<br> <img alt="Click " continue=""><br> <br> 6. To grant full disk access to Apex One Agent, follow these steps:<br> <br> 6.1 Click the "1. Open Full Disk Access" button.<br> <img 1.="" access="" alt="Click the " disk="" full="" open=""><br> <br> 6.2 In the window that appears, click the "2, 3, 4. Open File Locations" button.<br> <img 2="" alt="In the window that appears, click the "><br> <br> 6.3 Drag and drop the files from the three open windows into the "Full Disk Access" pane.<br> <img access="" alt="Drag and drop the files from the three open windows into the " disk="" full=""><br> <br> 6.4 After opening [1. Open "Full Disk Access"], drag all the files in [2,3,4. "File Location"] to the [1. Open "Full Disk Access"] location and open<br> <img access="" alt="After opening [1. Open " disk="" full=""><br> <br> 6.5 Once full disk access is granted, click the "Apex One Agent" icon and select "Update" to update the software.<br> <img agent="" alt="Once full disk access is granted, click the " apex="" one=""><br> <br> 7. Open the Safari browser. <br> If the "Enable Extensions" prompt appears, please enable the function. If the prompt does not appear, please ignore this step.<br> <br> 7.1 Open Safari and click the "Enable Extensions" .<br> <img alt="Open Safari and click the " enable="" extensions=""><br> <br> 7.2 Click the "Open Safari Extensions " button<br> <img alt="Click the " extensions="" open="" safari=""><br> <br> 7.3 Check the box next to "Trend Micro Toolbar for Mac".<br> <img alt="Check the box next to " for="" mac="" micro="" toolbar="" trend=""><br> <br> 7.4 Click the "Enable Protection" button.<br> If prompted, select "Always Allow on Every Website".<br> <img allow="" alt="If prompted, select " always="" every="" on="" website=""></div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p> </p> </div> </div> </div> </div> <button aria-controls="ed_model18_collapse17258721" aria-expanded="false" class="btn w-100 text-start d-flex justify-content-between collapsed" data-bs-target="#ed_model18_collapse17258721" data-bs-toggle="collapse" type="button"> <div class="ed-model18-title-text" style="text-align: justify;"><span style="font-size:105%;">Remove F-Secure</span></div> <div class="arrow"> <div> </div> </div> </button> <div class="collapse" id="ed_model18_collapse17258721" style=""> <div class="content"> <div class="ed_model07 clearfix"> <div class="ed_title01">Remove F-Secure for Windows antivirus software<br> The computer may be rebooted during the process. Please save the files first.<br> <br> 1.Please click on the lower left corner of the desktop to go to the system’s "Settings".<br> <img alt="Please click on the lower left corner of the desktop to go to the system’s " settings="" src="/userfiles/iten/images/20240510181647867.png"><br> <br> 2. Select "Apps"<br> <img alt="Select " apps="" src="/userfiles/iten/images/20240510181729892.png"><br> <br> 3. Uninstall F-Secure Client Security.<br> <br> Fine "F-Secure Client Security"<br> Click "Uninstall" <br> <img alt="Fine " client="" f-secure="" security="" src="/userfiles/iten/images/20240510181816252.png"><br> <br> 4. Click on "Yes".<br> <img alt="Click on " src="/userfiles/iten/images/20240510181852106.png" yes=""><br> <br> 5. Click on "Uninstall".<br> <img alt="Click on " src="/userfiles/iten/images/20240510182316237.png" uninstall=""><br> <br> Wait for it to complete and restart the computer<br> <img alt="Wait for it to complete and restart the computer" src="/userfiles/iten/images/20240510182359091.png"><br> After completion, please restart your computer before installing other anti-virus software.<br> <br> <br> <span style="font-size:125%;">Remove F-Secure for Mac antivirus software</span><br> <br> The computer may be rebooted during the process. Please save the files first.<br> 1. <a href="/userfiles/iten/files/20240510185502539.zip" id="1-2" title="Download uninstall.zip(zip)">Download uninstall.zip</a>, unzip the "uninstall" program, and click on the program. <br>  <img alt="Download uninstall.zip, unzip the " src="/userfiles/iten/images/20240510184730654.png" uninstall=""><br> <br> 2. Click on "Uninstall <br> <img alt="Click on " src="/userfiles/iten/images/20240510184813111.png" uninstall=""><br> <br> <br> 3.Click on "Uninstall <br> <img alt="Click on " src="/userfiles/iten/images/20240510184906492.png" uninstall=""><br> <br> 4. Enter the startup password and complete the program removal.<br> <img alt="Enter the startup password and complete the program removal." src="/userfiles/iten/images/20240510184957016.png"><br> <br> <img alt="Enter the startup password and complete the program removal." src="/userfiles/iten/images/20240510185032190.png"><br> <br> The program will be uninstalled and a message will appear indicating that the uninstallation was successful.<br> Please restart your computer before installing other antivirus software.<br> <br>  </div> </div> </div> </div> </div><div class="ed_model18 clearfix"><button aria-controls="ed_model18_collapse1725837" aria-expanded="false" class="btn w-100 text-start d-flex justify-content-between collapsed" data-bs-target="#ed_model18_collapse1725837" data-bs-toggle="collapse" type="button"> <div class="ed-model18-title-text">Remove OfficeScan11</div> <div class="arrow"> <div> </div> </div> </button> <div class="collapse" id="ed_model18_collapse1725837" style=""> <div class="content"> <div class="ed_model07 clearfix"> <div class="ed_model07 clearfix"> <div class="ed_title01" style="text-align: justify;">Remove OfficeScan11 antivirus software<br> <strong>The computer may be restarted during the process. Please archive unsaved files first.</strong></div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>I. </p> <div style="text-align: justify;">Please click on the lower left corner of the desktop to go to the system’s "Settings".</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="Click Settings on the lower left side of the desktop" src="/userfiles/iten/images/20230923160152227.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>II. </p> <div style="text-align: justify;">Select "Application"</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="Select Application" src="/userfiles/iten/images/20230923160211435.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>III. </p> <div style="text-align: justify;">Click "Programs and Features" on the right.</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="Click on Programs and Features" src="/userfiles/iten/images/20230923160252848.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>IV. </p> <div style="text-align: justify;"> Click "Trend Micro OfficeScan Agent" and click "Change", execute the removal process and follow the steps to uninstall it.</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="Click Trend Micro OfficeScan Agent" src="/userfiles/iten/images/20230923160310896.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="next" src="/userfiles/iten/images/20230923160326719.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>V. </p> <div style="text-align: justify;">Click "Uninstall"</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="click uninstall" src="/userfiles/iten/images/20230923160339443.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>VI. </p> <div style="text-align: justify;">Click "Yes"</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="click yes(x64)" src="/userfiles/iten/images/20230923160406256.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="click yes(x86)" src="/userfiles/iten/images/20230923160426058.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="click yes" src="/userfiles/iten/images/20230923160443463.png"></div> </div> </div> <div class="ed_model12 clearfix"> <div class="item01"> <p>VII. </p> <div style="text-align: justify;">Wait for it to complete and restart the computer</div> </div> </div> <div class="ed_model12 clearfix"> <div class="ed_flex_box"> <div class="ed_pic"> </div> <div class="ed_pic"> </div> <div class="ed_pic"><img alt="installing" src="/userfiles/iten/images/20230923160455524.png"><br> After completion, please restart your computer before installing other anti-virus software.</div> </div> </div> </div> </div> </div> </div>]]>