{"subject":"Anti Virus","pubUnitName":"Information Technology Service Center","posterDate":null,"updateDate":"2025-04-09","detailContent":"<div class=\"ed_model18 clearfix\"><button aria-controls=\"ed_model18_collapse17258729\" aria-expanded=\"false\" class=\"btn w-100 text-start d-flex justify-content-between collapsed\" data-bs-target=\"#ed_model18_collapse17258729\" data-bs-toggle=\"collapse\" type=\"button\">\r\n<div class=\"ed-model18-title-text\">Apex One for Windows</div>\r\n\r\n<div class=\"arrow\">\r\n<div> </div>\r\n</div>\r\n</button>\r\n\r\n<div class=\"collapse\" id=\"ed_model18_collapse17258729\" style=\"\">\r\n<div class=\"content\">\r\n<div class=\"ed_model07 clearfix\">\r\n<div class=\"ed_title01\">Before installing Apex One, you must first ensure that no other antivirus applications<br>\r\n<br>\r\nInstall Apex One</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>I. </p>\r\n\r\n<div style=\"text-align: justify;\">Please download the following files from the campus authorized software FTP first：</div>\r\n\r\n<div class=\"ed_model11 clearfix\">\r\n<div class=\"ed_list02\">\r\n<ul>\r\n\t<li>Apex_One.msi</li>\r\n</ul>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"item01\">\r\n<p>II. </p>\r\n\r\n<div style=\"text-align: justify;\">Execute Apex One installation file<br>\r\nPlease download the Apex One installation file to your computer first.</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"Execute OfficeScan Apex One installation file\" src=\"/userfiles/iten/images/20231205185755065.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>III. </p>\r\n\r\n<div style=\"text-align: justify;\">Installation process: Click twice on the installation file to start the installation</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"Click next\" src=\"/userfiles/iten/images/20230923155734377.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>IV. </p>\r\n\r\n<div style=\"text-align: justify;\">Please click the Yes button when this window appears.</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"click yes\" src=\"/userfiles/iten/images/20231205185813922.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>V. </p>\r\n\r\n<div style=\"text-align: justify;\">The installation process is fully automatic, please wait patiently for Apex One to start in the system.</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"finish installation\" src=\"/userfiles/iten/images/20230923155802585.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>VI. </p>\r\n\r\n<div style=\"text-align: justify;\">After installation is complete, please reboot</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"Small icon of installation completed\" src=\"/userfiles/iten/images/20230923155827173.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"Security protection activated\" src=\"/userfiles/iten/images/20230923155841455.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<hr class=\"ed_border01\"></div>\r\n\r\n<div class=\"ed_model07 clearfix\">\r\n<div class=\"ed_title01\" style=\"text-align: justify;\"> </div>\r\n</div>\r\n\r\n<div class=\"ed_model01 clearfix\"> </div>\r\n</div>\r\n<button aria-controls=\"ed_model18_collapse17258724\" aria-expanded=\"false\" class=\"btn w-100 text-start d-flex justify-content-between collapsed\" data-bs-target=\"#ed_model18_collapse17258724\" data-bs-toggle=\"collapse\" type=\"button\">\r\n<div class=\"ed-model18-title-text\">Apex One for Mac</div>\r\n\r\n<div class=\"arrow\">\r\n<div> </div>\r\n</div>\r\n</button>\r\n\r\n<div class=\"collapse\" id=\"ed_model18_collapse17258724\" style=\"\">\r\n<div class=\"content\">\r\n<div class=\"ed_model07 clearfix\">\r\n<div class=\"ed_title01\">Install Apex One for MacOS<br>\r\n<br>\r\n1. Please download the following files from the campus authorized software FTP first:</div>\r\n\r\n<ul>\r\n\t<li class=\"ed_title01\">tmsminstall.zip</li>\r\n</ul>\r\n\r\n<div class=\"ed_title01\">2.Double-click the downloaded compressed file to extract the installation package. <br>\r\n<img alt=\"Double-click the downloaded compressed file to extract the installation package\" src=\"/userfiles/iten/images/20240510193421886.png\"><br>\r\n<br>\r\n3.Open the extracted folder and double-click the tmsminstall.pkg file to start the installation process.<br>\r\n<img alt=\"Open the extracted folder and double-click the tmsminstall.pkg file to start the installation process\" src=\"/userfiles/iten/images/20240510193522205.png\"><br>\r\n<br>\r\n4.1 Click \"Allow\"<br>\r\n<img allow=\"\" alt=\"Click \" src=\"/userfiles/iten/images/20240510193608799.png\"><br>\r\n <br>\r\n4.2 Click \"Continue\"<br>\r\n<img alt=\"Click \" continue=\"\" src=\"/userfiles/iten/images/20240510193831246.png\"><br>\r\n<img alt=\"Click \" continue=\"\" src=\"/userfiles/iten/images/20240510193941588.png\"><br>\r\n<img alt=\"Click \" continue=\"\" src=\"/userfiles/iten/images/20240510194206560.png\"><br>\r\n<br>\r\n4.3 Click \"Install\"<br>\r\n<img alt=\"Click \" install=\"\" src=\"/userfiles/iten/images/20240510194301626.png\"><br>\r\n<br>\r\n4.4 Enter your computer password and click the \"Install Software\" button.<br>\r\n<img alt=\"Enter your computer password and click the \" install=\"\" software=\"\"><br>\r\n<br>\r\n4.5 Click \"Allow\"<br>\r\n<img allow=\"\" alt=\"Click \"><br>\r\n<br>\r\n5.Click the \"Continue\" button to grant the necessary permissions to Apex One Agent.<br>\r\n<img alt=\"Click the \" continue=\"\"><br>\r\n <br>\r\n5.1 Open \"Privacy & Security\".<br>\r\n<img alt=\"Open \" privacy=\"\"><br>\r\n<br>\r\n5.2 Click the \"Details\" button in the Privacy & Security tab.<br>\r\n<img alt=\"Click the \" details=\"\"><br>\r\n<br>\r\n5.3 Enter your computer password when prompted.<br>\r\n<img alt=\"Enter your computer password when prompted. \" src=\"/userfiles/iten/images/20240510195352998.png\"><br>\r\n<br>\r\n5.4 Enable both \"iCore Service\" and \"iCore Service\" options.<br>\r\n<img alt=\"Enable both \" icore=\"\" service=\"\"><br>\r\n<br>\r\n5.5 Select \"Allow\" when prompted.<br>\r\n <img allow=\"\" alt=\"Select \"><br>\r\n<br>\r\n5.6 Click \"Continue\" to complete the process.<br>\r\n<img alt=\"Click \" continue=\"\"><br>\r\n<br>\r\n6. To grant full disk access to Apex One Agent, follow these steps:<br>\r\n<br>\r\n6.1 Click the \"1. Open Full Disk Access\" button.<br>\r\n<img 1.=\"\" access=\"\" alt=\"Click the \" disk=\"\" full=\"\" open=\"\"><br>\r\n<br>\r\n6.2 In the window that appears, click the \"2, 3, 4. Open File Locations\" button.<br>\r\n<img 2=\"\" alt=\"In the window that appears, click the \"><br>\r\n<br>\r\n6.3 Drag and drop the files from the three open windows into the \"Full Disk Access\" pane.<br>\r\n<img access=\"\" alt=\"Drag and drop the files from the three open windows into the \" disk=\"\" full=\"\"><br>\r\n<br>\r\n6.4 After opening [1. Open \"Full Disk Access\"], drag all the files in [2,3,4. \"File Location\"] to the [1. Open \"Full Disk Access\"] location and open<br>\r\n<img access=\"\" alt=\"After opening [1. Open \" disk=\"\" full=\"\"><br>\r\n<br>\r\n6.5 Once full disk access is granted, click the \"Apex One Agent\" icon and select \"Update\" to update the software.<br>\r\n<img agent=\"\" alt=\"Once full disk access is granted, click the \" apex=\"\" one=\"\"><br>\r\n<br>\r\n7. Open the Safari browser. <br>\r\nIf the \"Enable Extensions\" prompt appears, please enable the function. If the prompt does not appear, please ignore this step.<br>\r\n<br>\r\n7.1 Open Safari and click the \"Enable Extensions\" .<br>\r\n<img alt=\"Open Safari and click the \" enable=\"\" extensions=\"\"><br>\r\n<br>\r\n7.2 Click the \"Open Safari Extensions \" button<br>\r\n<img alt=\"Click the \" extensions=\"\" open=\"\" safari=\"\"><br>\r\n<br>\r\n7.3 Check the box next to \"Trend Micro Toolbar for Mac\".<br>\r\n<img alt=\"Check the box next to \" for=\"\" mac=\"\" micro=\"\" toolbar=\"\" trend=\"\"><br>\r\n<br>\r\n7.4 Click the \"Enable Protection\" button.<br>\r\nIf prompted, select \"Always Allow on Every Website\".<br>\r\n<img allow=\"\" alt=\"If prompted, select \" always=\"\" every=\"\" on=\"\" website=\"\"></div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p> </p>\r\n</div>\r\n</div>\r\n</div>\r\n</div>\r\n<button aria-controls=\"ed_model18_collapse17258721\" aria-expanded=\"false\" class=\"btn w-100 text-start d-flex justify-content-between collapsed\" data-bs-target=\"#ed_model18_collapse17258721\" data-bs-toggle=\"collapse\" type=\"button\">\r\n<div class=\"ed-model18-title-text\" style=\"text-align: justify;\"><span style=\"font-size:105%;\">Remove F-Secure</span></div>\r\n\r\n<div class=\"arrow\">\r\n<div> </div>\r\n</div>\r\n</button>\r\n\r\n<div class=\"collapse\" id=\"ed_model18_collapse17258721\" style=\"\">\r\n<div class=\"content\">\r\n<div class=\"ed_model07 clearfix\">\r\n<div class=\"ed_title01\">Remove F-Secure for Windows antivirus software<br>\r\nThe computer may be rebooted during the process. Please save the files first.<br>\r\n<br>\r\n1.Please click on the lower left corner of the desktop to go to the system’s \"Settings\".<br>\r\n<img alt=\"Please click on the lower left corner of the desktop to go to the system’s \" settings=\"\" src=\"/userfiles/iten/images/20240510181647867.png\"><br>\r\n<br>\r\n2. Select \"Apps\"<br>\r\n<img alt=\"Select \" apps=\"\" src=\"/userfiles/iten/images/20240510181729892.png\"><br>\r\n<br>\r\n3. Uninstall F-Secure Client Security.<br>\r\n<br>\r\nFine \"F-Secure Client Security\"<br>\r\nClick \"Uninstall\" <br>\r\n<img alt=\"Fine \" client=\"\" f-secure=\"\" security=\"\" src=\"/userfiles/iten/images/20240510181816252.png\"><br>\r\n<br>\r\n4. Click on \"Yes\".<br>\r\n<img alt=\"Click on \" src=\"/userfiles/iten/images/20240510181852106.png\" yes=\"\"><br>\r\n<br>\r\n5. Click on \"Uninstall\".<br>\r\n<img alt=\"Click on \" src=\"/userfiles/iten/images/20240510182316237.png\" uninstall=\"\"><br>\r\n<br>\r\nWait for it to complete and restart the computer<br>\r\n<img alt=\"Wait for it to complete and restart the computer\" src=\"/userfiles/iten/images/20240510182359091.png\"><br>\r\nAfter completion, please restart your computer before installing other anti-virus software.<br>\r\n<br>\r\n<br>\r\n<span style=\"font-size:125%;\">Remove F-Secure for Mac antivirus software</span><br>\r\n<br>\r\nThe computer may be rebooted during the process. Please save the files first.<br>\r\n1. <a href=\"/userfiles/iten/files/20240510185502539.zip\" id=\"1-2\" title=\"Download uninstall.zip(zip)\">Download uninstall.zip</a>, unzip the \"uninstall\" program, and click on the program. <br>\r\n <img alt=\"Download uninstall.zip, unzip the \" src=\"/userfiles/iten/images/20240510184730654.png\" uninstall=\"\"><br>\r\n<br>\r\n2. Click on \"Uninstall <br>\r\n<img alt=\"Click on \" src=\"/userfiles/iten/images/20240510184813111.png\" uninstall=\"\"><br>\r\n<br>\r\n<br>\r\n3.Click on \"Uninstall <br>\r\n<img alt=\"Click on \" src=\"/userfiles/iten/images/20240510184906492.png\" uninstall=\"\"><br>\r\n<br>\r\n4. Enter the startup password and complete the program removal.<br>\r\n<img alt=\"Enter the startup password and complete the program removal.\" src=\"/userfiles/iten/images/20240510184957016.png\"><br>\r\n<br>\r\n<img alt=\"Enter the startup password and complete the program removal.\" src=\"/userfiles/iten/images/20240510185032190.png\"><br>\r\n<br>\r\nThe program will be uninstalled and a message will appear indicating that the uninstallation was successful.<br>\r\nPlease restart your computer before installing other antivirus software.<br>\r\n<br>\r\n </div>\r\n</div>\r\n</div>\r\n</div>\r\n</div><div class=\"ed_model18 clearfix\"><button aria-controls=\"ed_model18_collapse1725837\" aria-expanded=\"false\" class=\"btn w-100 text-start d-flex justify-content-between collapsed\" data-bs-target=\"#ed_model18_collapse1725837\" data-bs-toggle=\"collapse\" type=\"button\">\r\n<div class=\"ed-model18-title-text\">Remove OfficeScan11</div>\r\n\r\n<div class=\"arrow\">\r\n<div> </div>\r\n</div>\r\n</button>\r\n\r\n<div class=\"collapse\" id=\"ed_model18_collapse1725837\" style=\"\">\r\n<div class=\"content\">\r\n<div class=\"ed_model07 clearfix\">\r\n<div class=\"ed_model07 clearfix\">\r\n<div class=\"ed_title01\" style=\"text-align: justify;\">Remove OfficeScan11 antivirus software<br>\r\n<strong>The computer may be restarted during the process. Please archive unsaved files first.</strong></div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>I. </p>\r\n\r\n<div style=\"text-align: justify;\">Please click on the lower left corner of the desktop to go to the system’s \"Settings\".</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"Click Settings on the lower left side of the desktop\" src=\"/userfiles/iten/images/20230923160152227.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>II. </p>\r\n\r\n<div style=\"text-align: justify;\">Select \"Application\"</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"Select Application\" src=\"/userfiles/iten/images/20230923160211435.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>III. </p>\r\n\r\n<div style=\"text-align: justify;\">Click \"Programs and Features\" on the right.</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"Click on Programs and Features\" src=\"/userfiles/iten/images/20230923160252848.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>IV. </p>\r\n\r\n<div style=\"text-align: justify;\"> Click \"Trend Micro OfficeScan Agent\" and click \"Change\", execute the removal process and follow the steps to uninstall it.</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"Click Trend Micro OfficeScan Agent\" src=\"/userfiles/iten/images/20230923160310896.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"next\" src=\"/userfiles/iten/images/20230923160326719.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>V. </p>\r\n\r\n<div style=\"text-align: justify;\">Click \"Uninstall\"</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"click uninstall\" src=\"/userfiles/iten/images/20230923160339443.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>VI. </p>\r\n\r\n<div style=\"text-align: justify;\">Click \"Yes\"</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"click yes(x64)\" src=\"/userfiles/iten/images/20230923160406256.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"click yes(x86)\" src=\"/userfiles/iten/images/20230923160426058.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"click yes\" src=\"/userfiles/iten/images/20230923160443463.png\"></div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"item01\">\r\n<p>VII. </p>\r\n\r\n<div style=\"text-align: justify;\">Wait for it to complete and restart the computer</div>\r\n</div>\r\n</div>\r\n\r\n<div class=\"ed_model12 clearfix\">\r\n<div class=\"ed_flex_box\">\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"> </div>\r\n\r\n<div class=\"ed_pic\"><img alt=\"installing\" src=\"/userfiles/iten/images/20230923160455524.png\"><br>\r\nAfter completion, please restart your computer before installing other anti-virus software.</div>\r\n</div>\r\n</div>\r\n</div>\r\n</div>\r\n</div>\r\n</div>","languageUrl":null,"docs":[],"images":[],"videos":[],"audios":[],"resources":[]}